Below is a complete Shipping & Returns page you can add to your Shopify store.

Shipping & Returns

Shipping Policy

Thank you for shopping with The Happy Paw! We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders are processed Monday through Friday (excluding public holidays).

• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Australia & New Zealand: 7–15 business days

• Europe: 6–12 business days

• Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or high-demand periods.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery location and selected shipping method. Promotional free shipping offers may apply on qualifying orders.

Customs & Import Duties

International customers may be responsible for customs duties, taxes, or import fees charged by their local government. These charges are not included in the purchase price and are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided during checkout.

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Returns & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The product is unused and in its original condition.

• The item is returned in its original packaging.

• Proof of purchase or your order number is provided.

Returns that do not meet these requirements may not be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the damage or defect

We will review your request and provide a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used pet products

• Items damaged due to misuse

• Products returned without prior approval

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for your bank or credit card provider to process the refund.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

If you receive a defective or damaged item, we will gladly replace it at no additional cost.

Need Assistance?

If you have any questions regarding shipping, returns, or your order, please contact our customer support team.

Email: support@giftsfromyou.store

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing The Happy Paw. We appreciate your trust and look forward to serving you and your furry companion.